What we do with your information

Short version: we collect what we need to quote your move, we use it to quote your move, and we do not sell it or advertise to you. The one measurement tool on this site is Google Analytics, and it never sees anything you type.

Who we are

Hercules Moving Heroes Inc., 310 Stony Brook Road, Palenville, NY 12463. You can reach us at 518-294-9337 or info@herculesmovingheroes.com. USDOT #4551103, NYS DOT MC No. 43480.

What we collect, and only when you send it

Nothing on this site asks who you are until you choose to tell us. You can read every page and use the moving estimator without entering any contact details at all.

When you submit the quote form, or ask the estimator to text you its estimate, we receive:

• your name, phone number and email address
• the towns you are moving between, your home size, your moving date and whether it is flexible
• whether you want packing help
• anything you write in the details box
• how you heard about us, if you tell us
• which page you submitted from, and the date and time

That is the whole list. There is no account to create, and we do not ask for an address, a card, or anything about your finances.

What we do with it

Three things, and nothing else.

• We text you. Shortly after you submit the form, our system sends one text message to the number you gave us, from 518-294-9337, about your quote. It is written to read like the note Liam would send, because it says the same things, but it is sent automatically. Replying reaches a real person.
• We contact you about your move, by text, phone or email, to quote it and arrange it.
• We keep a record of the request so we can look it up later.

We do not sell your information, rent it, trade it, or hand it to anybody for advertising. We do not send marketing texts or newsletters. We do not build a profile of you.

Who else can see it

Four services, each because it runs part of this website or our office for us, and each only for that purpose:

• Netlify hosts the site and stores the quote requests.
• Quo carries our phone number and sends the text.
• Hercules Pipeline, our own move-tracking system, hosted on Vercel, receives a copy of each quote request so the office can answer it.
• Resend delivers the email copy of each quote request to our office inbox.
• Google serves our typefaces and runs the analytics described below. It does not receive your quote request.

We may also share information when the law requires it, or with an insurer or lawyer if something goes wrong with a move. That is the whole list, and if it ever changes this page changes with it.

Analytics, cookies and advertising

We use Google Analytics to count visits. It tells us which pages are read, roughly where visitors are, what kind of device they use, and how many people reach the estimator, start the quote form, send it, or press the call and text buttons. Those counts are names only: no field from the form, no phone number, no route and no price is ever sent to it. Google Analytics sets cookies on this site, beginning with _ga, to tell one visit from the next. It does not know who you are, and Google's own notice at policies.google.com/technologies/partner-sites explains what it holds. To opt out, Google publishes a browser add-on at tools.google.com/dlpage/gaoptout, and any content blocker will stop it too; the site works the same either way.

There is no advertising pixel and no other tracker. We are not measuring you across the internet and we are not retargeting you.

Two small things are worth naming anyway, because they are true. Our pages load their typefaces from Google Fonts, which means Google sees the request and therefore your IP address, as it does on a large part of the web. And the estimator briefly remembers your answers inside your own browser so the quote form does not ask you the same questions twice. That is stored on your device, is never sent to us, is read once and deleted, and disappears when you close the tab.

Our server does see the IP address of anyone submitting the form, which every web server does. We use it only to stop the same connection flooding us with submissions, we hold it in memory for about an hour, and it is not saved with your quote request.

How long we keep it

We keep quote requests while they are useful for running the business: answering you, doing the job, and handling anything that comes up afterwards, such as an insurance question. If you would rather we did not keep yours, ask us and we will delete it.

Your choices

• Stop the texts. Reply STOP to any message from us and the texting stops. You can still call us any time.
• See what we hold, or have it deleted. Email info@herculesmovingheroes.com or call 518-294-9337 and ask. We will not make it difficult.
• Do not use the form. Call or text us instead. You are not required to use this website to get a quote from us.

Message and data rates from your own carrier may apply to texts, as they would for any message.

Children

This site is for people arranging a move. It is not aimed at children and we do not knowingly collect information from anyone under 13.

Changes

If we start doing something different with your information, we will change this page and change the date at the top. The date above is when it was last true.